Why can’t I get online?

Why can’t I access the network?

Why can’t I get online? There are numerous reasons why you may be unable to get online, some are simple fixes others more complex.  If you can’t find a solution to your problem please give us a ring at Affordable Computer Repairs and Service on 3397 1215 or 0409 974 707 and we will help you resolve the difficulty.


Ensure that the equipment has been installed properly and that you are using the most up-to-date software for your modem.

 Network Cables

Ensure that your network hardware is switched on and plugged in – there are occasions when cables become loose.


It may be a problem with the website that you are trying to access, try several other websites to rule out this problem.


Walls and other dense obstacles will obstruct your wireless connection. Try to place your modem in a central spot within your home or position that allows least obstruction. Also, the closer your modem is to your computer, the better – and with no obstacles between the two. In general, the further your Wi-Fi device is from your computer the slower it runs and it may break altogether.

Check your network connection

If the signal strength is too low this can prevent you from connecting to the internet.

Restart your Modem and Computer

Sometimes an easy fix can be obtained by simply turning off and on both your monitor and computer.  Turn off then wait a few seconds before turning back on again.

Test your Wireless Connection

Make sure that you haven’t accidentally turned off the wireless switch on your laptop.


It is possible that your firewall software is the cause of the problem. If you have two firewalls installed, this can also result in blocked traffic. To find out if this is the cause, temporarily disable your firewall(s) and then try to connect to the network.


Other electrical appliances can cause electrical interference such as cordless phones and baby monitors.  Use a different channel for your modem.


Malware on your machine may disable or block network interfaces from functioning. Run a virus scan and always keep your malware software up-to-date.

Modem Failure

Your modem may have failed this can be caused by excessive traffic, overheating or simply an older modem dying. If the modem lights are not working then this is likely your problem.

Network Settings

Make sure that you are selecting the right name from the available list of networks – also make sure that you entering your password correctly – watch out for caps lock.

Service Provider

Your service provider may block access from your account if you have not paid your bill. This is easy to do if you are paying by use – by the hour or day. Another reason for blocking may be that you have exceeded the bandwidth caps, have been downloading illegal content or sending spam email. You will need to contact your ISP provider if this is the cause of the problem.


If you still cannot resolve the problem please phone us at Affordable Computer Repairs and Service on  3397 1215 or 0409 974 707 and we will do our best to help you out.

Why can't I get online?


Affordable Computer Repairs and Service Brisbane