On 19 March 2021 Microsoft Released An Update To Fix the Printing Issue Caused by Update KB5000802
Those versions of Windows 10 computers affected by this March 2021 Microsoft release are: Version 20H2; Version 2004; Version 1909; Version 1809; Version 1803 and other Enterprise/Server versions.
Microsoft released their flawed Cumulative Update KB5000802 on 12th March 2021 which has caused severe issues with many users wishing to print. This update caused an unexpected Blue Screen Of Death better known as a BSOD and the computer subsequently reboots. The error message was “Stop code: APC_INDEX_MISMATCH” with a “What failed: win32kfull.sys” message included. This message is only on the screen for 3 seconds so you need to be watching for it.
Microsoft has recently released on March 2021 another update to correct the error caused by the Cumulative Update KB5000802
What you Need to Do
These steps are recommended for those who are still experiencing the BSOD problem.
Proceed to Settings (cog wheel) from the Start Menu (bottom left) then to “Update and Security” in the next list. Then proceed to “Check for updates”.
This will then log onto the Windows 10 Update Server and hopefully download the fix. This will then let you print after it’s been installed.
This update is called: KB5001649 so look out for that one. It may well be listed under “View all optional updates” so click on that and check. If it is under the latter optional area, you will need to install this Windows 10 update manually, which is easy to do. Check the box and then click “Download and install” button at the bottom of the black screen.
If for some reason, best known to your particular computer, the update is not available then you can proceed to the next step and manually download it yourself. You can also read about this problem on the Microsoft website, search for the KB5000802 headings.
To download the KB5001649 manually you need to go to this website of Microsoft’s and click on the version which suits your computer for versions 2004 and 20H2:
This is the correct place to download version 1909.
That said, generally, you do not need to manually download the Windows 10 Updates but the above information is provided in case this update is delayed as we would expect demand to be extremely high for this update to fix the flawed update.
One thing we do suggest is that you regularly “Pause updates for 7 days” for Windows 10. This has to be done on a regular basis as you can only “Pause” for 5 weeks or 35 days. To do this go to “Settings” (cog wheel) the “Updates and Security” then click on “Pause updates for 7 days” five (5) times and you will see the date change at the top for 7 + 7 + 7 + 7 + 7 each time you click the “Pause updates for 7 days” button. If you do this, then any flawed updates may be fixed by Microsoft before they hit your computer. It’s what we call preventative rather than reactive.
If you require any assistance with this BSOD and the updates we have talked about above, then please do not hesitate to call us here at Affordable Computer Repairs and Service.