If you have a problem with Windows 10 not booting you may see at some stage the following error messages:
“BOOTMGR is missing – Press Ctrl Alt Del to restart”
“BOOTMGR is missing – Press any key to restart”
“Couldn’t find BOOTMGR”
What this means is the special partition Microsoft sets up on your Hard Disk Drive (HDD) when Windows 10 is first installed has been corrupted. Hence the error message saying that the special file “BOOTMGR” is missing or corrupted.
Causes of Windows 10 Not Booting BOOTMGR Message
The causes for this can be varied but include and are not limited to the following:
Windows 10 update
Hard Disk Drive problems (it might mean the HDD is dying)
Corrupted HDD sectors (where data is stored on the HDD)
Damaged or loose HDD connectors
The first boot drive (usually the HDD) is now configured to something else such as the DVD or a USB flash drive (stick)
The one I have come across the most often for Windows 10 not booting with the error message BOOTMGR is missing is the first causes listed – a Windows 10 update.
How to Fix Windows 10 Not Booting
Potential solutions to Windows 10 not booting with error message BOOTMGR is missing are provided below.
Try rebooting the computer. Turn it off and wait 30 seconds then turn it on again with fingers crossed. If that doesn’t work the go to listed number 2.
Check the BIOS settings. Every computer is different. A lot of tower PCs try hitting the Del key when it boots to get into the BIOS. Notebooks/laptops try F2 when it boots. Often on the screen when the computer first turns on it will say hit this key for CMOS or BIOS or Setup or words to that effect. If nothing works then use another device to Google your computer and how to get into the BIOS or CMOS setup. So for example: “Dell Inspiron 15 BIOS key” without the quotes and using your make and model of computer.
Once into the BIOS look for a tab that says BOOT or something like that (again there is a multitude of options here), if in doubt try each tab along the top. A word of warning here, whatever you do do not change anything here, you are just looking. Worse case scenario hit the esc key and exit out without saving. If in any doubt stop right there and take your computer to a Computer Repair centre. If you live in Brisbane, naturally we recommend you bring your computer to us at Affordable Computer Repairs…
What you are looking for is the Boot Order which should say Hard Disk Drive is first or Windows Boot Manager. Usually the latter these days. That means that Windows 10 is trying to boot from the HDD as the first and default drive.
If that all looks okay then, with the power off and the power cable unplugged from the computer, try checking cables etc to the HDD. Generally speaking you can only do that with a PC Tower and it means opening up the computer. Again, if you have not done this before or you are concerned about attempting this then stop and take the computer to a Computer Repair centre. Electrocuting yourself is not worth it!
At this stage the only repair option is to boot from a USB stick/flash drive or CD/DVD with a Windows 10 DVD/flash drive and repair the BOOT partition. This should then replace any missing or corrupt files (there are several) including BOOTMGR.
To achieve booting from the CD/DVD or flash drive it is back into the BIOS/CMOS again and change the boot order. This was very easy to do before Microsoft with Windows 8 changed how this could be achieved using a thing called “UEFI secure boot”. Now this is hidden away forcing Windows Boot Manager as the only boot device.
It is not in the scope of this article to explain every different computer manufacturer’s way of changing this in BIOS. In fact each model of computer from the same manufacturer seems to be different every time. Bizarre but true.
It is at this point where Mr. Google needs to be consulted about your computer make and model and how to achieve the boot from a CD/DVD or USB flash drive. As a general comment you need to enable legacy boot rather than UEFI secure boot as well as making the CD/DVD or USB as the first boot device.
Again, if this all seems like too much rocket science for the day, then please take your computer to a Computer Repair Centre such as ours.
If you can get the computer to boot from a CD/DVD or flash drive then you will need a current Windows 10 boot DVD. Boot from the DVD or flash drive and then proceed to “Repair” the computer (usually in blue and in small writing towards the bottom of the screen). Do not “Install Windows” as this will over-write your Windows on the HDD and you will lose all your files and programs.
Again, if in doubt don’t fix anything that you don’t understand or if there is any doubt about losing data.
Running the “Repair” as above generally “fixes” (over writes) the corrupted file or files and your computer will boot again as if nothing happened.
On a reboot after repairing the BOOT area remove the DVD and flash drive so that the computer will boot on the HDD and hopefully your Windows partition. Everything should be as it was as the repair was on a different partition to your Windows 10 files are as well as your personal files.
Help with Windows 10 Not Booting
Throughout this article it has been stressed that unless you are very confident and have experience in repairing computers it is highly recommended that you take your computer to a computer repair centre if you have the problem of Windows 10 not booting with the error message BOOTMGR is missing. The information above is as accurate and correct as possible but with the different variances between computers we do not recommend you follow the step by step advice as said, if you are not experienced in computer repair. If you would like any further help with Windows not booting with the error message BOOTMGR please give us a call on 3397 1215 in Brisbane.
If you are having problems with your emails, Outlook not working properly or its slow in loading then it’s time to get to work to fix it.
Outlook is the default Desktop mail Client for most people and to them you click the outlook (Orange or Blue) button and all is well. Unfortunately Outlook needs some care and attention as it is a fairly delicate program it needs “fixing” on a fairly regular basis.
Find Your Outlook Files
Outlook creates either a .pst or an .ost file when you set it up for the first time. So somewhere on your computer there is something like an Outlook.pst file or Outlook.ost file. The names can vary depending on how it is setup, so for example it maybe your_email_address.pst or Bigpond.pst etc. The same is true for .ost files.
Now these files are by nature “hidden away in the older versions of Microsoft Office and they need to be found by you before you can fix them. In newer version of Office they are created in a Directory called “Outlook Files” (without the bunnies ears) and that can be found under the Documents Directory. So the first place to look is there.
If your Outlook.pst file or files are not there then you will need to go to the following Directory: C:\Users\user_name\AppData\Local\Microsoft\Outlook.
The user_name above is your user_name for the computer, whatever you or someone else created when that user was first made on that computer.
To get to that directory above you need to use Windows Explorer (manilla folder icon) and start with “Computer” then “Local Disk (C:) – one click then double click Users then double click user_name.
Now of course Microsoft don’t wish you to go delving in around here so they hide the next directory called AppData. Different Windows version are of course different in where they hide the next bit which allows you to “un-hide” AppData. With Windows 7 you need to click on Tools in the Toolbar at the top. You should see File Edit View Tools Help. If you don’t then you need to click on Organise then click on Layout then tick Menu bar the Toolbar will be revealed.
Click on Tools in the Toolbar then Folder Options then View and find the Radio Button which says “Show hidden files, folders, or drives” It is by default set to “Don’t show….”
The AppData directory is now revealed.
In Windows 10, 8.1 and 8 it is of course different (thanks Uncle Bill) and you need to do the following for Windows 8 and 8.1. Open Windows Explorer then at the very top on the “Quick Access Toolbar” click on View. This shows different options so look for a square box (usually un-ticked which says “ Hidden Items” tick that box.
In Windows 10 again thanks to good old Uncle Bill you need use what they now call “File Explorer” (was Windows Explorer) and click on “This PC” on the left. Then double click (C:) – (it will be called a name_with_numbers (C:) ) and go to View as per above point 9
Outlook Fix
So now you have found where you Outlook Data Files are kept you then need to find scanpst.exe or scanost.exe.
There are many versions of MS Office 2003, 2007, 2010, 2013 and 2016 and everything is different in each of course.
To start go back to “Computer” and then “Local Disk (C:) and go to Program Files (x86) then double click on Microsoft Office. From there it may say Office 14 or some number – double click. Look for scanpst or scanost – the icon looks like a yellow envelope broken in half.
With MS Office 365 the scanpst file is under a different directory – generally C:\Program Files\Microsoft office\root\Office16
Also it does depend on whether your computer is running 32-bit Windows or 64-bit Windows. In 32-bit Windows the path would be C:\Program Files\Microsoft office\Office15 or some number – 12, 14, 15 or 16. In 64-bit computers it will be C:\Program Files (x86)\Microsoft office\Office16
Run Scanpst or Scanost
If your Outlook is not working you can now run Scanpst or scanost. However before you run either Scanpst or scanost you must close all open programs that you may have running..
Double click scanpst and it opens asking “Enter the name of the file you want to scan:”
Now at this point make sure that Outlook is closed and shutdown correctly not just down the bottom in the taskbar at the bottom (generally) of the screen and still active. You cannot run scanpst on an open Outlook file.
Hit browse and go to where you found your Outlook.pst file as detailed above.
Once you have done that then the “start” button goes from gray to Black and the program, starts checking 1 to 8. If errors are found it asks to repair the errors. Make sure the box which asks “Make a backup” is ticked. It is by default. Scanpst will make a backup of the file and it repairs any errors found.
This can take a while depending on several things. (a) speed of computer and general health (b) what other programs are running (c) how large Outlook.pst is.
I have seen extremely large 18GB take several hours to “fix”.
Recommendations Regarding Outlook
If you want to prevent the problem of Outlook not working we recommend you keep your Outlook.pst file as small as possible but certainly below 4GB if you can. At the very least we recommend you remove all Deleted files, Junk emails and anything else you don’t want, preferably before running Scanpst.
Affordable Computer Repairs and Service
We are a Brisbane computer repairs business based in the inner Brisbane suburb of Coorparoo. If you need further advice or help in relation to your Outlook not working please call or email us.
For whatever reason, you may want to remove Windows 10 from your computer. We get asked about this all the time/ We also understand the many reasons people cite for making the request… “How do I uninstall Windows 10 from my system and go back to Windows 7?” Below are some of the things you need to consider before you uninstall Windows 10 and go back to your previous version of Windows 7, 8 or 8.1.
Can You Reinstall Windows 7, 8 or 8.1?
Computers with Preinstalled Windows 10
Firstly, if you bought your brand name computer (desktop, notebook or 2 in 1) with Windows 10 preinstalled, you might find removing Windows 10 and reinstalling a previous version of Windows not so simple. We suggest that you go to the support/ driver section of the manufacturer’s web site (Acer, Dell, HP or Lenovo) and check the availability of device drivers for these earlier operating systems (Windows 7, 8, or 8.1 – 32 or 64 bit) for your particular model of desktop, laptop/ notebook/ “Ultrabook” or the increasingly popular 2 in 1 device.
You may be lucky and find the drivers you need for an earlier version of Windows, but don’t count on it. Whatever you do, check first.
Computers That Were Upgraded to Windows 10
If your computer originally came with Windows 7, 8 or 8.1, you will probably be in luck. Even more so if you had the foresight to make yourself a set of recovery disks with your original OS, whilst it was still running on your computer. There is no point counting on relying on the original manufacturer supplied recovery partition as Windows 10 has over-written those files with its own. Microsoft has made sure of that.
You can of course download the relevant ISO file for your particular Windows operating system from the Microsoft website (to create a bootable USB thumb drive or DVD install disk). However to do this you will need to enter a legitimate product key during the installation phase. Computers originally equipped with 8 or 8.1 have their product key recorded in the BIOS of the computer. You may still need the relevant drivers for some or all of your on-board devices.
Custom Built Desktops
For custom built desktop computers, you need to do likewise. But here you need to check the model number of the motherboard installed and go to the manufacturer’s website. Alternatively, you should have been provided with the driver DVD when you took delivery of your computer, along with the original Windows installation disk.
Provided your custom-built PC does not have an Intel 7 series CPU (Kaby Lake) or one of the recently released B250/ H270/ Z270 motherboards you should be fine running with an earlier Windows OS version, like Windows 7. A similar situation exists if your computer is based on the AMD platform. Provided you’re not running one of the latest CPUs or APUs released in 2016/ 2017, you shouldn’t have a problem.
Reinstalling Windows 7 or Windows 8 or 8.1
Before attempting your reinstallation, remember to backup your user files and locate all the relevant software and activation codes to allow a smooth reinstallation of your system.
If this is all too daunting for you, or you just need some advice about what’s possible and what’s not – including the alternatives to Windows 10 like moving to the MacOS or one of the many “flavours” of Linux; or, uninstalling Windows 10 and reinstalling Windows 7 or 8.1 – contact us at Affordable Computer Repairs and Service, located in Coorparoo (Brisbane).
Generally – on a $ per Gb basis – SSDs (solid state drives) are around five times* the price of HDDs – so are the newer technologies and performance of the SSDs really worth that much extra?
For the purposes of this article, the term SSD will also include mSATA and M.2 (PCIe) flash drives (sometimes referred to as “blade” drives), which are becoming more popular and are commonly found in a wide range of Windows and Mac-based notebook computers.
*Based on cost per gigabyte in Australia. At the time of writing (January 2017) one gigabyte of capacity in a HDD will cost you around seven to eight cents whilst for a solid state drive the cost is about 50 cents per gigabyte. Put another way, a one terabyte HHD can now be purchased around the $75 (entry level drive), whilst for an entry level SDD a one terabyte drives are sold for around $450 to $500.
So Why Would a SSD be a Better Option than HDD?
In terms of function, an SSD does everything a hard drive does, but where a hard drive uses a metal platter with a magnetic coating to store your data, an SSD instead stores this on interconnected flash memory chips that retain the data even when there’s no power present.
Speed
The biggest boon of solid state drives is the faster speed. SSDs due to their design are able to process? Read and write much quicker than hard disk drives. With a solid state drive, your computer be it a laptop, desktop or Mac will boot (start-up) much quicker, open and run apps much faster as well as transferring files at a much more rapid speed.
Please note SSDs also include flash drives and the information in this article relates to both SSDs and flash drives.
Fragmentation
Fragmentation occurs only on HDDs. Well, not exactly. On the subject of fragmentation and SSDs, many people will argue:
(1) SSDs don’t fragment, or
(2) there are no moving parts, so no problem, or
(3) an SSD is so fast, why bother?
SSDs shouldn’t be “defragmented” since that shortens lifespan, so is this a problem that impacts on SSDs or not?
Applications running on Windows do not talk directly to the storage device. Data is referenced as an abstracted layer of logical clusters rather than physical track/sectors or specific NAND-flash memory cells. Before a storage unit (HDD or SSD) can be recognized by Windows, a file system must be prepared for the volume. This takes place when the volume is formatted and in most cases is set with a 4KB cluster size.
The cluster size is the smallest unit of space that can be allocated. Too large of a cluster size results in wasted space due to over allocation for the actual data needed. Too small of a cluster size causes many file extents or fragments. After formatting is complete and when a volume is first written to, most or all of the free space is in just one or two very large sections. Over the course of time as files of various sizes are written, modified, re-written, copied, and deleted, the size of individual sections of free space as seen from the NTFS logical file system point of view becomes smaller and smaller.
Since Windows lacks file size intelligence when writing a file, it never chooses the best allocation at the logical layer, only the next available. Therefore SSDs do fragment at the logical Windows NTFS file system level. This happens not as a function of the storage media, but of the design of the file system.
Fragmentation will result in the read speed of your drive decreasing over time. Explained simply, your HDD works at optimal speed when the data is stored sequentially in continuous blocks. As more and more information is stored on your drive it is no longer possible for the data to be stored sequentially. This means the information becomes fragmented – that is stored in numerous different sections of the disk or platter surface.
The result of this is that the head has to move across the different segments to retrieve the data and this is what slows down the speed. Whilst with technological improvements (being that the read-write algorithms have improved) this is not as big a problem as previously, it still occurs with HDDs.
Due to the different technology of SSDs this fragmentation does not impact on the speed of performance. SSDs access information from the different cells simultaneously so fragmentation as such does not slow down the performance of an solid state drive.
Affordability
The price differential between SSDs and HDDs has declined in recent years. However, as stated at the beginning of this article, for comparable storage space SSDs are can be up to five times the price of a hard disk drive. Furthermore, if you need a large amount of storage space (say over 1 or 2 terabytes) then SSDs come with a pretty hefty price tag (usually around $450 or more for one terabyte).
The range of SSDs currently available is diverse with a wide range of different brands, capacities and performance. The price of these SSDs is not only dependent upon the capacity of the drive, but also on the reputation and reliability of the brand and their products, and the different technologies employed. Performance is another factor and probably the one most people focus upon. This is also reflected in the price.
Design Improvements
In many newer desktop and notebook computers, SSDs are now common-place and integral to the design and function of the system. In addition to the more common 2.5 inch form factor, there are also those using an mSATA mini PCIe SSD card design, and the even newer M.2 SSD (a DIMM-like SSD flash storage device) in both SATA and PCIe variants, the latter of which is setting some new speed records for read/ write tasks. These PCIe devices are found in many mid to upper-range notebook computers, and are standard in all current MacBook Air and MacBook Pro designs.
Some manufacturers have produced “hybrid” drives (referred to as “fusion” drives by Apple in their Mac products) in both 2.5 and 3.5 inch form factors, combining a hard drive’s large storage capacity with the performance of an SSD, at a price slightly higher than that of a typical hard drive. The flash memory acts as a buffer for frequently used files, so your system has the potential for booting and launching your most important apps faster, even though you can’t directly install anything in that space yourself. In practice, hybrid drives offer some tangible benefits, but they are still more expensive and more complex than regular hard drives. They work best for people who need both lots of storage and fast boot times.
Durability (SSDs vs HHDs)
The great advantage that SSDs have over HDDs in terms of durability is that they are less likely to be damaged or fail should the drive be subject to subject to shock or impact from instances like being dropped on a hard (or not so hard) surface. Unlike HDDs, SSDs have no moving parts and so can withstand a little more punishment. They’re an ideal solution for devices that do a lot of travelling.
However, a word of caution. It may be more durable, but an SSD can still fail. It may not have moving parts, but it does have electronic components and memory chips that could fail. While it might be able to resist failure from being dropped, it is just as vulnerable to something like a power surge or lightning strike.
HDDs are composed of moving mechanical parts that are highly susceptible to failure if subjected to shock or impact with a hard surface. They are particularly vulnerable whilst in operation (ie. powered on) and immediately after use, even with the system turned off.
If you do experience a hard drive failure it might not end up being Total Hard Drive Failure. To be sure, you need to get your drive tested to assess the extent of the damage and to see whether data recovery may be possible.
You may also want to an assessment as to whether your drive can be replaced and your system restored to working order, including reinstallation of the operation system, the device drivers and applications that were running on the computer, including your emails accounts and settings.
In effect, you will need your computer to be restored as close as possible to its original state. This can be a very time consuming exercise and done in our workshop in Coorparoo, Brisbane. We’ll be happy to discuss your options, costs and time frame involved.
Noise & Heat
When in operation, SSDs are virtually silent as their function is not based on moving mechanical parts. On the other hand, HDDs will usually emit an audible note – especially under load – and can be very noisy if they are a performance-oriented drive. HDDs also get hot and generate a lot of heat inside a case or enclosure. Excessive heat and noise are indicators of a failing HDD.
Size
Most slimline notebooks and some slimline laptops are now manufactured to include solid state drives. This is not only because of the speed advantage but also because SSDs can be manufactured to a much smaller size – the SATA 2.5 inch form factor is still the most common.
Generally, hard disk drives (particularly the 3.5 inch typically found in desktop computers) cannot compete in terms of size or form factor that is available to SSDs, particularly. This is simply due to the different technology of the two drives, the rotary arm and spinning platters of the HDD cannot be shrunk down or made as slim to the same extent that the solid state drive can.
Thus with the continued trend of slimmer, lighter machines more and more notebooks and laptops will be available with solid state drives or flash drives rather than their older counterpart the HDD.
Conclusion
So, are HDDs still a better option than a SSD? Price is still the key factor when deciding whether a SSD or HDD is the best option for you. Whilst SSD’s currently win in every aspect except price per Gb and storage capacity – for those who are looking for an affordable desktop or notebook Mac or PC, then a HDD may still remains the best option for you.
For example, if you travel a great deal with your Mac or PC notebook and don’t require a large amount of storage then an SSD is very much worth considering. Not only will your computer be able to withstand any rigours of travel but also will be much faster to boot, open applications and transfer data.
Can I Change my HHD for a SSD?
At Affordable Computer Repairs and Service we receive numerous requests from clients in Brisbane who request the replacement of their current HDD for the faster option of an SSD. This upgrade to a SSD is often possible to do and may be an effective way of upgrading the performance of your older computer.
Upgrade Laptop to SSD?
If your laptop, notebook has a standard 2.5 inch disk it may be possible to replace that disk with a 2.5 inch SATA SSD. If your desktop has a standard 3.5 inch disk then you may be able to replace it with a 2.5inch SATA SSD. If upgrading your motherboard, you will find that many mid and upper level models now feature an on-board PCIe socket for mSATA and M.2 SSDs, in addition to SATA and Express SATA connectors.
Will it Improve Performance?
For reasons outlined earlier, the answer is yes. But there are other things you need to consider as well. The benefits of using an SSD will be limited by the age of your computer, the CPU type and speed, the amount of RAM installed, the video/ graphics controller and your operating system. Ideally, you will want to have a fresh/ new installation on your SSD rather than cloning your current hard drive if you want the full benefits of installing an SSD.
Upgrading your Mac with an SSD
For most Mac laptops built after 2012 (MacBook Air models from late-2010) your computer may already have a SSD and in this case, you have the option to upgrade to a larger capacity SSD. This can be an expensive business. A one terabyte SSD for example can set you back $600 or more and that is without the labour cost to switch the disk.
For MacBook and MacBook Pro computers built before 2012 the option to upgrade to a SSD is a straight-forward exercise. The work that is needed for this is far less than for an iMac making it a more viable choice in terms of upgrading your Mac.
Upgrade iMacs SSDs
For 21.5 and 27 inch iMacs models (late-2012 onwards), the option to add a PCIe SSD or replace an existing HDD with a 2.5 inch SATA SDD is neither a practical nor cost-effective option – in our view. These more recent iMac models are more difficult to disassemble and reassemble compared to their predecessors making it a costly job in terms of labour, in addition to the cost of the hard drive.
Their design is a deliberate attempt by Apple to make repair and the upgrade of components as difficult and prohibitive as possible, so that you will “up-spec” your system at time of purchase or replace the computer earlier in its life-cycle.
For older iMacs (models prior to 2012) the costs (particularly labour) are less. However the benefit that you will obtain may not be that great due to the age of the other components, and the age of the iMac itself, which by year 4 post-purchase is often at the mid-point of its service life.
This is not to say that this can’t be done, so contact us to discuss this further so we can give you an honest opinion as to what the benefits are likely to be for your particular computer, the estimated cost and time involved to complete the upgrade to a SSD.
Affordable Computer Repairs and Service
We are a Brisbane computer repair business and happy to help you with your decision regarding SSDs vs HDDs or hybrid drives. Please feel free to give us a call on 3397 1215 for some friendly advice and IT services at a very affordable rate.
Below is a list of technical computer terms and their meanings. The technical terms listed below are not specific computer repair terms but are also commonly used within the IT industry. Many too are now commonplace day to day terms used by the general population. Some of the technical words and their meanings are pretty obvious but others are less common.
Numerous technical computer terms are also acronyms which often make geek speak seem more complicated than what it actually is. Whilst this list provided below is by no means a complete dictionary of computer terms, we do hope that the list clears up any confusion you may have had regarding computer terminology.
Technical Computer Terms and Their Meanings
Application or App
An application is most commonly referred to as an app and is now part of everyday language. An app or application is a software program. (See Software)
BIOS
The BIOS is firmware that is stored on a memory chip on the motherboard of a computer. The term BIOS is the shortening of the words ‘basic input-output system’ and it has the very important role of processing data which allows a computer to function once turned on. The BIOS facilitates the flow of data between the operating system of other devices such as the printer, mouse and keyboard. Problems with the BIOS often require the flashing or updating of the BIOS as part of many computer repairs.
Boot or Start Up
Boot or start up are the technical computer terms used when a computer is turned on, it refers to the fact that the computer and all the software is loading. How quickly a computer boots is dependent upon a number of factors including the amount of programs and data on the computer and the components of the computer system. Start up is another term for basically the same thing.
Browser
We all use browsers to surf the net. Browsers are programs such as Chrome, Firefox and Internet Explorer (for Windows based machines. Mac browsers include Safari and Opera.
Bug
Whilst not sounding like a technical computer term, the word bug in computer terminology means a glitch or an error in a program. A fair amount of software these days is sold with bugs still in it and them patches are sent out which rectify the bug in the program. This is particularly true for games but also applies to professionally used software. Sometimes updates are really patches that correct the errors (or bugs) that came out with the original software.
Byte
(See Megabyte)
Cache
You may hear the technical term cache used in the sentence ‘clear your cache’. This is referring to clearing or removing recently stored data. For example when you are using your computer, information is cached (stored) in your computers RAM so that you can more quickly access this information. The downside is that having too much information cached can mean that it does the opposite; it actually slows down your computer… Or it can even provide you with outdated information.
Chat
Chat in computer terminology refers to when you communicate through the pop-up options that are now very frequently included on websites. Basically when chatting you are communicating through typing messages which are relayed across the internet to another party or parties.
Chipset
A chipset is the way in which a circuit is laid out. Chipset as a computer term relates to a CPU and the motherboard it powers (nowadays usually Intel or AMD) the card of a modem, a graphics (video) card powered by an AMD or nVidia GPU, hard drive PCB etc.
Cloud
(See The Cloud)
Data Retrieval
Used as a computer repair term, data retrieval describes the process of recovering data (files, images, music etc) that a customer is not able to access either due to (most often) a faulty or damaged hard drive on their machine or a portable drive.
Cursor
The computer technical term cursor is simply the place or position that you are currently on a page. You are able to see the cursor as it is usually a flashing vertical line.
Database
A database used as a technical term relating to computers is simply a collection of (usually) organised data. The computer term data base is often used colloquially to refer to a person’s collection of information. There are also specific database programs which are used by businesses that collate and use a great deal of information. Examples of database programs include Oracle and Microsoft Access.
Defrag or Defragment
A computer repair technician will often use the computer term defrag – what this means is employing a process (defragmentation) to clean up a hard drive to remove files or parts of files and empty space on your hard drive. The purpose of a defrag is to speed up your computer by ‘tidying’ it up. This process can however be risky and although many people as a matter of course regularly defrag their computers it is not without risk.
If your system hard drive is actually a solid state drive (SSD) or flash drive a defrag should not be attempted.
DC Connector
(See Power Jack)
Desktop
A desktop is a computer that we also call a PC or personal computer. A desktop comprises (among other things) a screen and a ‘box’ which contains the hardware and software of the computer. Desktops are still the most common form of computer although laptops and notebooks are increasingly replacing desktops for many people, particularly those on the move such as executives and sales people and are also becoming very popular for home use.
Directory
Used as a technical computer term, the word ‘directory’ most often a collection of folders which in turn contain a number of files. A directory on a typical computer will have folders for system files, personal documents and different software programs.
Disk (including Hard Disk Drive)
A computer disk is a physical object that is used for storing information or data. Examples include portable or external disks drives or storage devices, and also include 3.5 inch removable disks or floppy disks (now rarely used). Nowadays the word disk is often used interchangeably with drive. Thus people may say they have saved data on their hard disk or hard drive or portable hard drive. The correct term is really hard disk rather than drive as the drive is in fact where the disk itself lives, but as said nowadays they are used to mean the same thing more often than not. Not to be confused with an optical drive, which includes CD ROM, DVD and Blu-Ray drives.
Ethernet
Ethernet is a technical term used to describe a type of computer connection to the internet or a local area network (LAN).
Firmware
Firmware refers to modifiable programs that are embedded in hardware. Updates of firmware must be actioned as if they are not it could result in the relevant hardware being destroyed.
Flash Drive or USB
Flash drive and USB are technical computer terms used to mean the same thing. Flash drives (or USBs) replace three quarter inch discs which replaced floppy disks and are a mechanism for storing information such that it can be loaded onto another computer or kept as a backup.
Full System Reinstallation
This is often a last resort in computer repairs. If a machine can only be fixed by erasing the hard drive (after files and data have been backed up is possible) then a full system reinstallation will be required. A system reinstallation is the process whereby all software has to be reloaded onto the computer. This includes all device drivers, the operating system, and other software. Once a full system reinstallation has been completed the files and data can be reloaded. A full system reinstallation is a very time consuming process, hence at Affordable Computer Repairs and Service we do whenever possible avoid having to take such action and will always advise the client prior to undertaking this expensive repair job.
Function Keys
Located towards the top of your keyboard function keys each performs a specific task. Function keys start with the letter F such as F1, F2 etc.
Hard Reboot
(See reboot)
Hardware
Hardware when used in computer terminology refers to the physical components of your computer such as the mother board, fan, hard drive etc. In older machines, Macs, laptops and desktops it is often the failure of one or more hardware components that lead customers to contact us for repair. As honest and reputable computer repairers there are instances when the failure of one or more hardware components in an older machine leads us to recommend to the customer that they consider the purchase of a new computer rather than replacement of faulty hardware components. There are many reasons for this and we can assure you that this recommendation is only made in the interests of the customer and not us as a repair business!
Heat Sink
In computer repair a faulty heat sink may cause a computer to refuse to boot and cause all manner of problems. Basically a heat sink is a component of the central processing unit which prevents it (The CPU that is) from overheating.
IP Address
A computer repair technician may want to know your IP address if you have a connection problem with the internet. IP is an acronym in computer terminology for ‘internet protocol’. Made up of numbers separated by dots, your IP address is specific only to your internet connection.
Kilobytes
(See Megabyte)
Logic Board
The term for a motherboard on Apple Mac notebooks and desktops.
Mac OS
Mac OS is the operating system of Macintosh computers. OS is simply an acronym for the words Operating System. Examples of different versions of Mac OS include Snow Leopard, Lion, Mavericks and Sierra to name but a few.
Malware Removal
Malware is a form of malicious software which is written to cause harm or damage to a computer or network. There are many different forms of malware including viruses, Trojan horses, etc. As a computer repair business one of our major services is malware removal which is the process (sometimes an art!) of removing these malicious programs from a PC or Mac, laptop/ notebook or desktop or external hard drive. As far as technical terms go, many people refer to a virus when in actual fact the technical term malware is correct as virus is just one form of malware whilst the term is used often to cover all forms of malware.
Megabyte
A megabyte is a unit of measurement of storage capacity or usable memory, long since superseded The lowest form of measurement is a byte or 8 bits, followed by a kilobyte, then the megabyte and finally a gigabyte and terabyte. A kilobyte is 1,024 bytes. A megabyte is 1,024 kilobytes and finally a gigabyte is 1,024 megabytes.
MHz or Megahertz
The speed of the processor’s clock is measured in megahertz. Whilst many people believe that this is an indication of how quickly a computer works it is more often than not this is not really the case as there are many, many other factors that influence how quickly a laptop or desktop actually performs. So whilst the megahertz tells us how quickly the processor clock cycles per second other factors are more important such as the amount of memory, the capabilities of other hardware components and the amount of free or otherwise space on the hard drive. These days, this term usually refers to the speed of memory or RAM, whilst the latest generation of CPU are now measured in Gigahertz (GHz).
Modem
A modem (also known as a router) is the device that transmits data over the phone line. The location of your modem in your home plays an important part in the speed of which you are able to access and relay information. There are also a variety of different modems available on the market some of which are better performers than others. In computer repair we often have customers who come to us with internet access difficulties. This can be due to the poor performance of a modem but is more often than not a problem with the service provider.
Monitor
A monitor is just another term for a computer screen; nowadays the more commonly referred to term is computer screen rather than monitor.
Motherboard or Logic Board
The motherboard is probably the most important part of a computer. It contains all the main hardware such as the CPU, the memory and the BIOS.
Partition
In computer terms partition refers to one or more sections of a hard disk. If you have a fault with the hard drive of your PC you are lucky it may be with just the one partition rather than both.
Power Jack or DC Connector
On laptops or notebooks the power jack is the electrical connection port where the laptop’s power supply is connected. Faulty or broken power jacks are a common laptop repair job. The fixing of power jacks is not an easy repair and involves dismantling the laptop or notebook and then soldering the power jack to fix the problem. Fixing or repairing damaged power jacks is one of the many services that we offer at Affordable Computer Repairs and Service.
Reboot
In computer repairs a machine will often be rebooted for a variety of reasons. Basically to reboot (or re-boot) just means to start up the computer once again. On occasion a hard reboot is done. In computer repair terms a hard reboot means rebooting the computer without having properly closed all the files and applications. This is always avoided if possible.
Router
(See Modem)
Run or Execute
Run or execute is just the technical computer term used when a software program is started up and then performs its task. Thus a computer repairer may ‘run’ or ‘execute’ a malware removal program whose role is to find malicious software.
Safe Mode (or Safe Boot)
Safe mode or safe boot are the technical terms used in computer repairs when a PC or Mac computer (laptop or desktop) cannot boot fully or is not fully operational. Safe mode (or Safe Boot if it’s a Mac) refers to when a computer is booted without using the full functionality of the operating system. Booting with safe mode means that the computer runs with just the very basic system files allowing a computer repair technician to then progress with a repair of the machine.
Software
Software is a computer term for programs – that is code that has been written for a particular purpose and is able to perform due to the hardware on the computer. Examples of software are commonly known programs such as Microsoft Office or computer games. Viruses too are a form of software.
Spyware
Spyware are programs written that once on your machine watch your keyboard strokes and other use of your computer. The information is collected for many reasons, none of which are of value to you. Often spyware is used to try and obtain logins and passwords or banking information, credit card details or email addresses in your email account. This information is then used to the benefit of the spyware initiators to access your bank account, send spam or whatever devious plans they may have.
System Reinstallation
(See Full System Reinstallation)
USB or Universal Serial Bus
A USB is a type of computer port which has multi functions such as being used to connect printers, keyboards, mice etc. People often say USB when they actually mean a USB stick, they will thus say that they have put the information on a USB when in actual fact they have stored the data on a USB stick, not the port. However this is not an issue as everyone knows what this means and it is now really just part of geek speak.
Web Search Engine
The web search engine that everyone knows is Google and is an information retrieval system. Other search engines include Bing and Yahoo but there are plenty of others.
Brisbane Computer Repairs and IT Services
If you are looking for computer repairs in Brisbane please give us at Affordable Computer Repairs and Service a call on 3397 1215.
My Computer Won’t Boot or Start-Up – What do I do?
Advice on How to Repair a Computer That Won’t Boot
This article answers as far as possible the questions of “how to repair a computer that won’t boot? and “why won’t my computer boot?”
We know that there are few things worse than pressing the power button on your computer and getting the response of a dead or inert computer. It might be a relatively simple repair but often ends up being something far more complex – something that may involve software (things like the operating system, your programs/ installations) hardware or both. Also, how would you know why your computer won’t boot and what do you do to find out how to repair a computer that won’t boot?
Before considering your options and deciding what you should do next, you need to ask yourself a few relevant questions, including (if it is a PC):
Is it a notebook or a desktop computer?
Is it running a Windows 7 8.1 or 10 operating system?
How old is your computer? Is it still running Windows XP or Vista.
Has it been serviceable and error-free in the last few weeks
If you happen to own an Apple Mac, those questions will be similar and no less relevant – only the specifics will differ. You might still be running Snow Leopard (Mac OS 10.6), Lion (10.7) or Mountain Lion (10.8).
Desktop or Laptop Won’t Boot
They may do the same thing but they are designed quite differently. In a market once dominated by desktop machines, laptops or notebooks have become the mainstream computer device. Their cost and practicality make them the ideal choice for consumers, but most of these are also engineered to have a relatively short life span. Don’t be surprised if that service life turns out to be just 2 or 3 years, or less.
The screen or display panel, the motherboard (including CPU and video/ graphics controller), RAM and hard drive are all vulnerable to failure. Even the keyboard and trackpad may become erratic and useable.
The problem is that whilst these components can be “repaired” if they are the cause for your computer not booting, usually by replacing them with new parts, the cost of doing this is often prohibitive, given the cost of a new, replacement computer. In this instance, recovering user data from the internal storage device (usually a hard drive) is the only cost-effective course open.
If you own a desktop computer, particularly an unbranded, custom-built machine, your repair options for a computer that won’t boot are much better. Less so if you own a brand name computer like an Acer, ASUS, Dell, HP or Lenovo – particularly those that come in a slim-line or low-profile case, or an all-in-one. Your experience may end up being similar to that experienced by the owners of notebook computers.
A custom-built desktop computer gives you a better range of options when it comes to repair or replacing faulty components if this is the reason your computer won’t start-up. This is because replacement parts are more readily available. Even here however, you could run into trouble with an old computer. Intel in particular routinely change their motherboard and CPU designs every 12 to 18 months, with old designs quickly disappearing from the supply chain. For example, if your Intel-powered desktop PC is 4 years old and needs a new motherboard, good luck finding a brand new replacement – even on eBay. Chances are it will be a used item and cost you more that it did when it was new from the computer retailer.
In this instance, you may end up not only replacing the motherboard, but also the CPU and RAM as well.
The Operating System and Other Software
Since Windows XP, PC users have had to deal with a non-stop procession of service packs, convenience roll-ups, updates, fixes and patches – and not only for Microsoft’s evolving and ever-changing operating system, but also its various Office productivity suites. Not a bad thing you might think except if you have a perfectly stable computer system one day, and end up with a corrupted, unstable mess the next. You have been able to control or turn off these updates all together, but with Window 10, those are options you no longer have. That’s one of the reasons we don’t recommend it.
A large number of system recovery jobs that we perform as computer repairs in Brisbane relate to software updates that have gone wrong, and it’s not only Microsoft who’s the culprit. Your various productivity programs & applications, anti-virus/ internet security and games, all resort to releasing (and then getting you to install) on-line updates, patches and fixes.
There is always the chance that you can redeem the situation with the Windows’ system restore function (provided you’ve kept it up to date by making a few restore points from time-to-time) and that your can access the repair and recovery features of your system to be able to run it.
Windows 7 Won’t Boot
For owners of brand name computers still running Windows 7 or earlier, you can take advantage of some very good recovery programs that can restore the computer back to original factory condition. The system/ BIOS boot keys to perform these recovery functions will vary from brand to brand.
A very similar feature has existed within the Windows system since version 8, and it’s another recovery option you have. In our view, it’s not anywhere near as good as these previous recovery programs and we have found it delivering inconstant results.
How Old Did you Say your Computer Was ….again?
The older your computer is, the more likely it is that you can expect problems with the various components of the system causing your computer to not boot at start-up. The motherboard, RAM, hard drive and (in the case of a desktop computer) the power supply unit (PSU) will to some extent, deteriorate over time. If your system has better quality components, you could expect your computer to last longer.
It isn’t just the hardware you should be worried about. The operating system needs regular maintenance and if you choose to ignore it, it will come back to bite you. Failing to keep your system in good order, clear of malware and viruses, and a clean system start-up free of unnecessary applications, can result in a computer that won’t boot.
Ideally, you should be reformatting your hard drive and a reinstallation of your operating system (and programs) every 2-3 years.
If you happen to have updated to Windows 10 (from 7 or 8.1) in the last 18 months, you may discover the limits and pitfalls of “upgrading” your operating system.
Apple Mac Won’t Boot
In our experience, most problems with Mac’s not booting at start up are associated with hardware. The majority of these are related to a failure of the hard drive, but there are also occasions when the failure involves the logicboard (motherboard), RAM, power supply, or graphics controller.
Replacing a hard drive is relatively straightforward exercise, though not necessarily a cheap one.
The Mac OS X is a relatively stable operating system and in our experience, less problematic than Windows and thus less likely to result in failure to start up. Nevertheless a poorly maintained, out-of-date system, or even one repeatedly “updated” from one version to the next over a period of years, can eventually lead to sudden problems one day with the result being that your Mac won’t boot.
In this instance, you’ll be relying on your Time Machine backup to get you up and running again.
If Nothing Seems to Work or it is Beyond You…
If the advice in this article on how to repair a computer that won’t boot does not solve your problem, please contact us at Affordable Computer Repairs and Service in Brisbane on 3397 1215 or 0409 974 707. We are located at 48 Octantis Street in Coorparoo an inner Brisbane Suburb.
Affordable Computer Repairs and Service – Computer Repair Log
This is a list of customer enquiries that we have received for computer repairs in Brisbane and other IT services. These enquires were received by email from our website during the month of December 2016. You can see from this computer repair log that there are a diverse number of different problems that we are requested to assist with. There are too some common repair jobs that we obtain with a fair amount of frequency.
The computer repair log has been sorted into the different types of computer problems rather than date of enquiry. The purpose of this log is to demonstrate to you, a potential client the breadth and depth of our computer, laptop and mac repair services as well as the variety of other IT services that we provide.
We have also provided links to information that is relevant to the particular queries that is on our website. This information includes blogs as well as more information regarding our repair and other IT services.
Data Recovery
Data recovery is becoming an increasingly larger portion of our repair business and a large amount of that is from portable hard drives. You may be interested to read our blog on How to Avoid Hard Drive Failure.
Requests for Data Recovery
My Seagate 2TB “Backup Plus Portable Drive” is not being recognised by my computer when it gets plugged in. The light on the hard drive is blinking, but it’s not showing up on the computer. I used this hard drive about 2 weeks ago with no issues, and since then it has had no physical damage (it’s been in a drawer). If possible, could you call me to discuss options?
Sandisk usb failure from shock (possible loud noise from bluetooth nearby?) Or just old, but it happened suddenly after playing something from youtube. No sign that usb is in the slot. Don’t know if all my files are still on?
I have a Portable hard drive Power failure with a ticking sound. A family member has knocked the 3T Sea Gate portable hard drive not long after It made the ticking sound and it died. I had some important data there amongst backups of some old PC game projects. What I want to ask is can you get it to boot up again and get it back into sync so Ii can access the data?
I want all my data of one off my laptop hard drive that doesn’t seem to work for me anymore. I have important stuff on this hard drive. I want to know if you guys can help me?
Hi, My external hard drive is not reading on my computers. I was wondering if I can take it it tomorrow, 28 Dec for you to see if can recover the data inside?
Laptop Repairs
These are examples of the type of laptop repair jobs that we receive. These requests for laptop repair help were received by Affordable Computer Repairs and Service during the month of December 2016. As you can see from below we obtain both software and hardware repair requests and in most instances we are able to assist.
Laptop Repair Enquiries
Do you guys fix the aluminium body of the laptops and fix some minor scratches? if so could you please let me know how much it will cost?
I’m looking to get a quote for a hardware repair for my ASUS N550JK laptop. The headphone port has broken – when plugging in headphones the plug is loose in the connector and they only play sound when plugged in a very specific angle. I have pulled apart the computer myself and the part is securely soldered on – I believe the problem is inside the port itself.
I have a HP Pavillion m6-1010tx laptop and both hinges require replacing. I visited ITShop in Westfield Carindale but unfortunately poor customer service by a staff member forced my hand and I am looking elsewhere for quotes but am looking to get this fixed rather urgently. Do you repair/replace hinges on laptops and if so do you require a visual first to determine quote? If so I can provide pictures or bring laptop to your repair centre in Coorparoo. I look forward to hearing from you at your convenience.
Just wondering if you do repairs and replace parts for Alienware laptops? If so, please let me know ASAP so I can give you the specific issues and arrange a date/time for repair.
Hello. I have an old HP Pavilion PC. I am unable to get past a message that is telling me that the ‘boot device is not found and to install an operating system in the hard disk’. I have taken a screen shot for further reference if needed. I’ve had this wonderful laptop for years and as you can imagine it has many of our treasured family pics and videos on it. I would like to try and have my laptop fixed but if it can’t then hopefully retrieve the data. I am located on the Sunshine Coast but happy to drive down or post my laptop. Any help would be greatly appreciated. Thank you!
Hi, I have a Samsung Laptop NP-R530-JA02AU where the screen seems to do a colour test instead of booting up to the Windows System, I connected it to my Desktop monitor via the VGA port and it worked great. Does this mean I need a new Screen for my Samsung Laptop, if so what costs am I looking at, can bring it up to you at Coorparoo store.
I have a dell laptop, but the problem is I can’t get an ac adapter for it so I can charge the laptop it’s a Dell Inspiron 1525, can you help?
Mac Repairs
Mac Repair is about a third of all our repair work and we believe this is due to our expertise in this area plus our very affordable rates.
Mac Repair Requests
I recently bought an iMac off someone I know, and it was working fine until I was on it this afternoon. I had a few program open and was watching a video tutorial, when all of a sudden the screen went dark grey and the sound skipped/looped the same section again and again. (The main part was also feeling quite hot and took a couple of hours to cool down). I’ve tried restarting it following some instructions on the net, but the load screen had the progression bar go about half way and then the screen goes white. It has managed to start once, but then crashed again. It has yet to now go past the white load screen. I have tried a PRAM reset and now it’s just in a cycle of half loading, going to a white screen, rebooting itself and starting all over again. I live in Greenslopes and could easily bring it over to your Coorparoo store. Would you happen to have space for me to drop it in on Monday, please?
My MacBook Pro got wet and the usb ports stopped working , all other ports are working fine. I would like to know what the cost of fixing them would be.
Could you please advise me an estimated cost to replace the video card in my 2010 27′ Imac?
I dropped my late 2008 macbook pro and the screen went black and no longer works. Genius bar guys said the rest of it seems to work and harddrive is fine, but because it’s considered “antique” they won’t fix it. Wondering if this is something you could do and an approx cost?
MacBook Air start button won’t work but laptop will turn on when plugged in to power, can this be fixed and how much? Please email a reply, thankyou.
What is the cost to replace a retina screen on an Apple MacBook Pro, model A1502? Will it be possible for the repair to be completed before Christmas? Which option is the most economical, mobile or I store at Coorparoo?
Virus Removal
No matter how good malware and virus removal programs are customers still obtain viruses on their computers. We do the most thorough virus removal job and prefer to do it in our Coorparoo workshop as we run several malware removal programs and it simply is too expensive to do this as an on-site job due to the time it takes.
Example of Virus Removal Requests for Help
I think I have a virus that open up to “installation club” pop-ups. Advertising opens randomly regardless of having the internet browser open. Can you give me a quote on the estimated cost of removal?
Installation and Re-Installation Requests
Examples of Software Installation Enquiries
I’m wondering how much you guys would charge to upgrade my MacBook Pro (2013) to OS sierra, with back up and reinstall of my current computer programs and files etc.
Morning. I am wanting my apple pc wiped of its current data and refreshed with new program. Can you please advise pricing and when this can be done?
Virus destroyed HDD. Can you please email me an estimate for replacing my HDD with labour costs included please. Thank you.
Laptop Screen Repairs
Example of Broken Laptop Screen Enquiries
I have a cracked LCD, I can still use the laptop, the glass itself is cracked. Can it be replaced? HP Pavillion x360 Convertible Model 11-U027TU SN: 8CG6333OC.
I need a new screen for my 2014 retina 27″ iMac, as it doesn’t work anymore. I was wondering if you could please give me a quote?
Custom Built Computers
We at Affordable Computer Repairs and Service custom build PCs to meet the specific needs of the user. There are many advantages of having a custom built computer including longevity as only quality components are used. We custom build computers for those with specific needs such as gamers and video editing companies as well as for the general public who are looking for a machine that they know will last and work to their specific needs.
Requests for Custom Built Computers in December 2016
I am looking for someone to build me a computer with these components Neptune Intel Core i7-6700, 16GB Ram, 2TB Hard Drive, GTX950, Windows 10 pro, Gaming Computer Desktop PC.
I was just wondering how much it would cost to buy a full tower case and have you guys assemble my pc. I have all the parts except the case.
Bits and Pieces, Odds and Sods
I’m looking to get my P.C assembled. I’ve bought all the parts (apart from CPU thermal paste). I’d like to book a time in to do this. I live at Toowong, do you come out or would i have to drop it off somewhere?
I have a USB computer keyboard that has just stopped working. I’m wondering if this would be something that you might be able to fix? It was an expensive keyboard and they don’t appear to sell them anymore online so would like to see if I can get it fixed before looking to replace it.
Our PC will not connect to internet even though our laptops will, please help.
I just wanted a quote to have my old MacBook Pro upgraded to have more memory, preferably to 1TB. I already have a back up to an external hard drive, and the Apple Store said that they can install the new operating system software at their store. So, I am just inquiring about the part and labour cost to install the HDD. Thanks for your time. Happy Holidays.
Affordable Computer Repairs and Service
We are located at 48 Octantis Street, corner of Mars Street in Coorparoo, Brisbane. You can bring your troubled computer, laptop or mac to us at our workshop or we can come to you if you are within our mobile service area.
Please always call first (0409 974 707 or 3397 1215) so we can obtain a good understanding of your computer issue and be able to advise you on the phone of the likely cost and outcome for your repair job.
The use of more than one computer screen or monitor is called multi-monitor and a clear definition of this is provided by Wikipedia.
Usage of Multi Monitors
There is limited information on the internet regarding usage of more than one computer screen. A survey was however conducted by JPR (Jon Peddie Research) back in 2002. Thus all the data below has probably doubled or more by now.
The 2002 JRP survey revealed that of the individuals surveyed 32% were already using multi monitors.
54% of those only using a single monitor were planning to purchase an additional display screen.
Also 42% of mobile computer users said that they used multi monitors with the majority of them (71%) using them as an extended desktop.
More than one monitor increases productivity.
There have been many surveys done to determine whether or not multi monitors increase productivity. The overall consensus is that a second or more monitors quit significantly increase productivity with results ranging from 20 to 40%. A survey conducted by Fujitsu Siemens Computers revealed that multiple monitors increase productivity by 35%. This survey data is also out of date, conducted back in 2009 – so the results may now have increased even further.
How Multi Monitors are Used in the Workplace
The way in which more than one computer screen is used is dependent upon the individual, however there are some patterns of use that have been found.
Email Kept Open on One Screen
By having your email always open on a second screen you are able to very quickly see any new information that comes in and it is also much quicker to send emails as the need is generated as one works on another program on the second screen.
Comparisons Across Screens
A high usage of more than one computer screen allow users to compare or contrast a product, diagram, map etc across the two screens. Website designers are among the many users of multi monitors for this purpose.
Laptop and Monitor
One of the most common uses is by those who use a laptop for mobile work and then connect to a second monitor at the work base.
Conference Calls
Being able to have other applications open during a skype conference call allows individuals to be able to quickly access information on the additional computer screen(s).
How to Connect a Second Monitor
Hardware Requirements
Firstly for a desktop computer, a video card that has ports for two computer screens is needed. If this is not the case a second video card can be purchased.
Secondly, the video card also needs to have the ability to display more than one computer screen.
For a laptop, the laptop screen is the one monitor and the second monitor in most newer laptops are already catered for by an additional port provided.
For Apple users, iMacs have a second port built-in.
How to Check If Your Video Card Has Two Ports
Plug in the second computer screen. Go to Control Panel, then select Display. When the new menu comes up choose Change display settings. Then select the Advanced settings. Choose the Monitor tab of the video card display and then you will be able to see if the card shows the number of monitors that you have connected.
If both monitors are shown then your video card is able to display more than one computer screen. However, if there is only one then your video card has the capacity to display only one monitor at a time.
Step By Step Guide On Setting Up Dual Displays
An article from Dell provides links to detailed instructions on how to set up a second monitor depending on your Windows operating system.
Practical Restrictions to Multi Monitors
Lack of Space
There are some practical restrictions to using more than one computer screen. The most obvious being lack of desktop space. Computer screens, especially the larger screens which are now most common do take up a fair amount of the desktop. There are solutions to this including elevating the monitors on an open ledge which maintains most of the usable desk space.
Visibility Difficulties
This starts to occur when a user has around four or more monitors and limited desk space. Elevating one monitor above the other means that the computer screens are raised to quite a height making the visibility and ease of use more difficult.
Video Card
As discussed above, depending on the video card that a user has plus the system hardware capabilities and the amount of resources that a user requires this could result in the slowing down of applications. The solution is obviously to upgrade.
Expense
As noted above it may be necessary to upgrade the one or more components of the computer. Then, of course, there is the cost of an additional monitor or two or three…
In our experience, the answer to the question “Is Windows 10 the best Windows OS?” has been camouflaged by spin and marketing hype which has helped to disguise the reality currently experienced by many users.
Almost 18 months since it was released and Windows 10 remains a mixed bag. Lots of promise, glitzy new features (some may even prove useful) but short on the things that matter most – particularly stability and reliability. That is particularly true if you happen to be a student working on your assignments, a business professional preparing a report or presentation, or small business person preparing their end of month accounts or quarterly BAS to submit to the ATO.
To read the many articles posted in online media by most ITC industry journalists and commentators during the last two years, you would think that Windows 10 was capable of solving world hunger, regional conflict and global warming. Still, if your job depends on advertising revenue and you have gotten to enjoy the odd all-expenses-paid junket or two each year (paid for by those same advertisers), it’s little wonder that Windows 10 is riding the crest of a wave of favourable reviews.
Our Experience in Windows 10 OS
At the time of writing this article we are repairing several computers where a Windows 10 update (the Anniversary Update in the case of two of these PCs) has failed to install and the system is unable to reboot, requiring costly data recover and a reinstallation of the operating system, etc. It was a similar story earlier in the week, a similar story last week and the week before and the week before that. We get lots of phone calls from people experiencing problems with their Windows 10 PCs.
Our ratio for service calls & workshop repairs for PC verses Mac is around 60 and 40 per cent respectively, with Windows 10 operating system problems accounting for well over half of our PC-related enquires. Anecdotal evidence from others in the computer repair business indicates a similar breakdown in the number of Windows 10 related repairs.
This doesn’t sound like a positive answer to is Windows 10 the best to the critical observer. Sure, every Windows release since Win 95 over twenty years ago has had teething issues, but this one is proving to be particularly problematic. Better than Windows Me perhaps. Remember that one?
Not Just the Free Upgrade
At first we put it down to people who opted for the “free” upgrade on their Windows 7 and 8.1 PCs (and some people will insist that they were forced to upgrade by Microsoft during the final weeks of the year long offer), who were running older hardware or had poorly maintained systems to begin with. But in the last few months we are starting to see similar kinds of problems on newer computers that came with Windows 10 preinstalled. In some cases we have been advising those people to take their computers back to the place of purchase or seek assistance from the relevant service centres for Lenovo, Toshiba, Dell, ASUS, HP and even Microsoft itself (in the case of the Surface Pro and Surface Book product range).
12 months ago, we suggested a wait and see approach. Even though there was a free upgrade for Windows 7 and 8.1 users that ran from July 2015 until July 2016, we advised our customers to exercise a degree of caution. If they did take the plunge, we advised to back up their data first and exercise the roll-back within 30 days if they were in any doubt.
Well, the free upgrade offer is long gone (unless you use assistive technologies) and the option to roll-back to Windows 7 or Windows 8.1 is a distant memory.
Keep Windows 7 or 8.1?
If you are still using Windows 7 or 8.1 and you have not problems, the system is running well, its stable and meeting your needs, we strongly recommend that you continue to delay making the move to Windows 10. Even if you are desperate to get the familiar start menu (from Win 7 and prior) which is missing in Win 8.1, there is a cheaper and better option than going to Windows 10. Just go to http://www.classicshell.net/downloads/ to download, and then install the Classic Shell application.
Windows OS for New PCs and Laptops
Okay, so for some the answer is no to the question “Is Windows 10 the best?” But what happens if your computer finally gives up and is no longer serviceable. What options have you got?
Unfortunately, Microsoft declared both Windows 7 and Windows 8.1 sales life-cycle dead on 31 October 2016, at least as far as the large OEM or “Microsoft Partner” (Lenovo HP, Dell, etc) companies are concerned. After that date, these companies will be unable to build and sell any new PC running any version of Windows except Windows 10. That doesn’t mean that you are stuck and left without any options. Leaving the Apple Mac and Linux options to one side for the time being, you still have the following possibilities in the near future:
Existing inventory Desktop and notebook PCs that were built with older Windows versions before the deadline can still be sold. For months, at least, you’ll be able to find those PCs on retail store shelves and in distributors’ warehouses.
Downgrade rights Any new computer you buy that has Windows 10 Pro preinstalled by the manufacturer comes with downgrade rights to Windows 8.1 Pro or Windows 7 Professional, for as long as Microsoft provides support for those earlier versions. You must supply your own installation media, and you have to activate manually.
Custom images Corporate customers with volume licenses for Windows that include imaging rights can use custom images incorporating their preferred Windows version. For large customers, OEMs can assist in the installation of those images.
System Builder OEMs White-box PC makers who purchase OEM System Builder media for installation on new PCs can continue to build and sell those PCs. Microsoft won’t be stocking the channel with new OEM media, but past experience suggests there will be plenty of inventory for years to come, especially through eBay.
Retail upgrades If all else fails, do it yourself. Microsoft no longer manufactures retail copies of older Windows versions, but here too there’s plenty of inventory in the channel and nothing to stop you from doing your own upgrade.
Limits with Windows 7
Of course, there are potential problems associated with running the increasingly aging Windows 7, especially on newer hardware. In time, system and component manufacturers have little economic incentive to develop drivers and support tools for older Windows versions. Most downgrades will work, but some components might not work properly, if at all.
On new systems with Intel’s Kaby Lake processors, versions of Windows before Windows 10 will not be supported at all. That doesn’t prohibit you from trying to install Windows 7 on one of these new devices, but don’t expect any support from the PC system or component manufacturer or from Microsoft when you inevitably run into problems.
Don’t forget that Windows 7 will continue to receive security fixes via Windows Update until Jan. 14, 2020. Windows 8.1 will be supported until Jan. 10, 2023. Even after those dates, both versions of these operating systems will still remain viable platforms for many users.
Conclusion
In our experience in assisting customers with their computers, their windows os and their need for reliability and surety we have to conclude that currently the answer to the question that we started with, Is Windows 10 the best, in most cases the answer at this stage is no, for many users a change to Windows 10 is still best avoided.
Hard Drive Failure – The potential for data loss and need for data recovery & how you can mitigate the problem…….
Or how to minimise the risk of experiencing a really bad day!
In a previous post, How to Care for an External Hard Drive, we suggested a few simple steps you could take to ensure you avoid a really bad day. In that earlier post, we focused on external hard drives, but our observations and recommendations apply equally to the hard drive(s) in your desktop, notebook or NAS. We’re not forgetting solid state drives (SSDs) or flash storage devices which are becoming more common as system drives in a range of different systems. Despite SSDs now available in capacities greater than 1 Tb, in $ per Gb terms, conventional disk drives provide great value for money. They’re not obsolete yet …..
At Affordable Computer Repairs and Service we obtain more jobs than we would like from customers desperately requiring data retrieval due to external hard drive failure. In fact, it’s one of the highest number of enquiries that we get for computer repairs in Brisbane.
So many people believe that simply connecting and backing up on a portable/ external hard drive is the complete solution to the safe storage of precious files and important data. However, like any hard drive, these external hard drives (whether they happen to be a 3.5 inch desktop or 2.5 inch portable devices) can and do fail. Not only should they not be relied upon as your one and only back-up device, but external hard drives also need to be handled with care.
So how do you care for an External Hard Drive or any data storage device for that matter?
You can’t completely eliminate the possibility of hard drive failure – it is after all an electro-mechanical device comprising a number of different components – but you can mitigate the risk of device failure and data loss. It is not difficult to care for an external hard drive extend its life and also should save you the heartache of hard drive failure.
An increasing number of portable 2.5 inch drives are purpose-built USB 3.0 types. This simplifies the manufacturing process and reduces costs, but it can also complicate the recovery of data in some situations. Previously, the same SATA drives you find in a notebook computer were put to use – just with a SATA to USB adapter fitted. The larger 3.5 inch drives with an external power source still use the SATA to USB adapter setup.
Also complicating matters is the increasing use of solid state drives (SSDs) in external storage devices. However, just because these have fewer moving parts to break, doesn’t necessarily mean that they are any more reliable, but this is a subject for another time. SSDs are fast replacing conventional hard drives particularly in various notebook computers, particularly Ultrabooks, Apple MacBooks, MacBook Pros and MacBook Air. Great as it is for speed, it comes at the cost of storage capacity. If you are unlucky to have one of the aforementioned devices with a 120, 128, 250 or 256 Gb SSD or flash drive, you’ll be tempted (or forced) to regularly attach an external HDD or flash drive (thumb drive/ USB “stick”) via a USB port and work from that – that is working on your critical files (opening and amending files, writing and saving data to these external devices). This can be risky, and for some people has proved to be disastrous, as good and convenient as USB technology may be, is not infallible.
No matter how careful you are, devices can and often fail. In our experience, no brand is necessarily better and more reliable than another. So whether you are using a Seagate, Western Digital, HGST, Toshiba, Samsung, Buffalo, Maxtor or Lacie, remember that most are competing at the same price points in the market (ie. $ per Gb) with very similar storage capacities and performance. There are reasons why the external hard drive that recently bought at the retailer seemed like such a bargain. These tend to be entry-level or mainstream products that are manufactured to a price.
Some brands offer higher performance (a rotational speed of 7200 rpm vs the usual 5400 rpm) and supposedly better quality manufacturing processes and components.
Nevertheless, nothing is guaranteed. Don’t just rely on the one device. Get a second one, and make it the back-up device for your back-up device. It’s the simplest way to spread the risk of data loss through hard drive failure, but it isn’t you only other option, especially given the popularity of cloud-based storage and applications like Dropbox and Microsoft’s OneDrive just to name two of the numerous options out there.
Storing and Moving Your External Hard Drive
The majority of external/ portable hard drive data recovery jobs that we obtain are from customers who have knocked or dropped their drives. It may be due to a single recent incident, but often is the result of prolonged misuse over a period of time. Most people don’t realise just how delicate external hard drives are, and are often guilty of ignoring the warning signs of impending doom.
A hard drive needs to be kept somewhere where the likelihood of it being dropped or knocked off a table onto a hard surface for example, is unlikely. A drop onto a tiled floor (and sometimes even a soft surface like carpet) can seriously damage your drive – especially if it is powered and running – meaning you can’t access the data on the device.
When carrying around an external drive, again you need to be careful. Ensure that it is surrounded by padding and is secured firmly. Just dropping a HD into a bag is asking for trouble.
A conventional hard drive contains one or more magnetic disk platters that require it to be laid down flat for optimal performance and reliability. If it is operated whilst on its side or tilted in any way it can cause malfunctioning of the actuator and heads (that read and write data), the spindle/ motor (and bearings) and the spinning disk platters which can lead to malfunctions and/or slowing down of the drive.
Like any electronic device, your HD should also be stored somewhere where there is little likelihood of liquid (your coffee for example) is spilt on the drive.
Maintaining an Optimal Temperature
Like your computer hardware in general, it is important to maintain an optimal temperature for your device – ensure that there is sufficient air flow and cooling. For example, air vents and inlets need to be kept clean. A build up of dust etc can be removed using compressed air. The same principles apply to the hard drive(s) inside your desktop or notebook computer, or your NAS device, or your portable/ external hard drive.
Care & Maintenance
To be on the safe side a disk error check should be run every two to three months, and if prompted by the system, don’t ignore it. Also, be patient and eject your hard drive correctly particularly if a file transfer may still be in operation even while a message has been received that the process is complete. When using the eject option you can be certain that the transfer has occurred in full as the system will force waiting files to be transferred before the device is powered down.. If your current hard drive is starting to cause you problems, becoming difficult to read/ write data (ie. an I/O error), it might be a good time to get a replacement. Don’t wait until it fails completely, because it will cost you dearly, and may not be recoverable.
Things to look for when Purchasing an External Hard Drive
(or a replacement hard drive or solid state drive for your desktop or notebook computer)
It is always tempting to buy the cheapest portable hard drive, but like many things what you pay for is what you get and to buy a hard drive or SSD on price alone can be an expensive mistake. In choosing a portable or internal hard drive (or SSD) the most important and obvious factor is the reliability of the device. Do a little bit of homework, there are plenty of articles available on the net regarding which manufacturers’ external hard drives are proven to be the most reliable. We suggest that you look at articles provided by those without a vested interest in selling portable hard drives!
The following article in PCWorld (May 2016) should be of some assistance:
Remember that new models are being released on a regular basis and surveys like these are updated on a continuous basis.
If you you’re a professional user, doing lots of CAD work or audio visual production and editing, you might be interested in articles like the following:
This advice on how to avoid hard drive failure has been provided by Affordable Computer Repairs and Service who provide mac, laptop and computer repairs in Brisbane.
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