Computer Tips

Coronavirus (COVID-19) – We are Open for Business

WE ARE OPEN FOR BUSINESS DURING THE COVID-19 OUTBREAK

Coronavirus (COVID-19) – Our computer repair business is open and maintaining the Government’s guidelines for social distancing and best practices.  We kindly ask that you phone first prior to visiting our office.

We are aware of the importance of controlling the spread of the COVID-19 and our computer repair service of pick-up and drop-off meets the guidelines for best business practice during this epidemic.  We are monitoring the situation and the changing government guidelines, but fortunately, at this stage, our workshop computer repair service continues to allow us to help our customers by the introduction of social distancing and the limit to one to two customers in the office at any one time.

Given that we are a family-based business with the workshop located on the bottom level of our home, we do not have crowds of customers and usually, there are only one or maybe two clients in the one office at the same time.  Thus our business conforms easily to ensure a low level of risk as there is low exposure to other people at the time of pick-up and drop-off of your computer and low level of handling of your computer as well.

Please do not come to our workshop if you are unwell or if you have someone in your home who has the coronavirus – (COVID-19).  Please maintain social isolation and bring your computer to us once this period is over.

BASED ON THE CURRENT GOVERNMENT ADVICE WE ARE MAINTAINING SOCIAL DISTANCING AND GOOD HYGIENE PRACTICES.

Please note the following:-

  1. Neither of our technicians are ill or have any symptoms of the COVID-19, nor have they travelled out of Australia within the last 6 months.
  2. We would prefer that there is no more than one client in the office at any one time even though our office can accommodate more clients as per the government safety advice.
  3. When in the office please help to maintain a 1.5 to 2 metre distance between yourself and the computer technician.
  4. It is not possible to thoroughly clean a laptop keyboard, trackpad or screen etc without potentially harming the computer and particularly now with all hand sanitisers sold out therefore:-

PLEASE DO NOT ACCEPT OUR REPAIR SERVICE UNLESS YOU ARE WILLING TO FOLLOW THE GOVERNMENT ADVICE REGARDING SAFETY MEASURES DURING THE CORONAVIRUS.

Even though all staff are currently healthy we request that in order to make matters 100% safe you:-

  • Are aware that the COVID-19 can remain on surfaces such as a keyboard for up to 72 hours – this time period changes so you may want to check the most current advice.
  • Preferably do not touch or use your computer and peripherals until 48 hours have passed since the technician last touched it.
  • If you urgently do need to use your computer, Apple Mac, laptop etc ensure that you clean as well as you can (without causing any damage) your computer and all peripherals.
  • Also, it is essential that you clean your hands thoroughly during and after using your computer during the 48 hour period.

Computer Repairs in Brisbane During the Coronavirus Outbreak.

Our workshop repair service provides computer repairs with social distancing.  Basically, you may drop off your computer at our workshop, we will repair it and have it waiting for you to collect.

The steps required for a  safe computer repair service during the Coronavirus (COVID-19) outbreak are as follows:-

  1. Contact us (07 3397 1215) and explain your computer problems.  We will compile a worksheet for your computer repair job including the likely problem and your contact details.
  2. Please bring your computer to our workshop at 48 Octantis Street (cnr of Mars Street), Coorparoo.
  3. You can leave your computer at our reception desk and speak to Mark (the business owner) – keeping the 1.5 to 2 metre social distance.
  4. We will schedule your repair and will examine/evaluate your computer.  We will contact you by phone during the repair process if the problem we find is different or more serious to what we advised during the initial phone call and consultation at the office.
  5. We will contact you to advise that your computer is ready to be collected and arrange a time that is suitable for you to collect from our office.
  6. Payment can be made by direct deposit or by cash in an envelope.

If you have any concerns please call us at Affordable Computer Repairs and Service to discuss on 07 3397 1215 or 0409 974 707.

 

Mark Kotorac
Business Owner

coronavirus covid-19 computer repairs brisbane